Privacy Policy

What data do we store?

To access the customer area of our site, you must complete a user registration form. During this registration process, some necessary information is collected such as: name, email address. In order to be able to make purchases through our website, some additional personal data required for opening a client form and issuing an invoice in accordance with Portuguese law are requested, namely full name, taxpayer number, billing address and the delivery address. To ensure full functionality of our site, information about its use, such as the frequency of visits to certain areas of the site, including the use of cookies, web beacons and other technologies, is automatically collected. Most browsers can be parameterized to prevent the use of cookies. However the use of cookies is required to use our web site.

• Full name.
• Contact information: email address and mobile phone.
• Billing Registration Information: Tax ID and Tax Address.
• Demographics, order history, preferences and product interests.
• Various information relevant to customer surveys and / or offers.

Legislation in the processing of personal data

Each time the data subject consents to the processing of his personal data, art. Paragraph 6 (1) (a) of the RGPD serves as the legal framework for the processing of personal data.
If data processing is necessary for a contractual performance in which the data subject is an integral part, art. 6 (1) (b) RGPD. It also applies to the treatment indispensable for pre-contractual proceedings.

If the processing is indispensable for the execution of a legal obligation to which Caius Music II is subjected, art. 6 (1) (c) RGPD.

If processing is necessary in defense of the vital interests of the data subject or another natural person, Art. 6 (1) (d) RGPD.

If processing is indispensable to defend the legitimate interests of the data controller, except that the data subject’s interests, rights and elementary freedoms shall prevail, then Art. 6 (1) (f) RGPD.

Data deletion and retention period

The personal data of the holder is deleted or blocked, according to the purpose of its conservation. There may be a need for conservation defined by the European or national legislative authority in EU regulations, laws or deliberations to which Caius Music as controller is subject. Data deletion or blocking occurs when the period defined by the exposed rules ends, except that there is a need for data retention until the conclusion or execution of a contract.

The purpose of the data collected

Caius Music needs this information to anticipate the needs and enhance the experience of each user and customer. Personal information is used to provide our best service and only for the purposes described below:

• Internal registration.
• Presentation of products of interest and improvement of our services.
• Periodic sending of promotional emails, new product information, special offers and / or other information we believe is relevant to you. For this submission we will use the email address you provided and authorized us.
• We may also use your information in a secure and unidentifiable manner to customize our site to the interests of our customers and users.

Data retention duration

The data collected is stored for as long as necessary to ensure quality after-sales service and support. For the duration provided by the European or national legislative authorities in EU regulations, laws or decisions to which Caius Music is subject. Once it is no longer required to provide our services and obligations, your information will be removed from our system.

Data sharing with partners and external entities

Caius Music II shares your data with external partners who are involved in the process of managing your orders or orders.

In order to serve our customers with the utmost convenience we use external entities for order delivery management: Paypal, EasyPay and CTT.

For legal purposes of equipment warranties, including warranty repairs, we use suppliers and service providers with whom we may share your purchase information, including your purchase invoice, as well as with the provider or company that provides the warranty. provided us with the good obtained by you. In the rare case of recurrent malfunctions we may exceptionally share with your service representative some contact details such as name, phone and email so that repair services can contact you directly during repair.

For legal accounting purposes we use an external service with which we may share your purchase information, including your purchase invoice.

Tools are used to analyze access traffic to ours (Google Analytics and WhosON).

Data is only shared if strictly necessary to process your order, deliver or process an order. We also share personal data with third parties if we are legally required to do so.

Data Transmission and Storage Security

Caius Music is constantly committed to ensuring the security of the information you choose to share with us. In order to prevent unauthorized access or unauthorized disclosure of your data, appropriate electronic, physical and administrative procedures have been established to safeguard and protect the information we store. It is very important for us to protect your online order data. To do this we use SSL (Secure Socket Layer) in our order completion process, a standard data encryption process that certifies the security and protection of your purchase data. As soon as the letters “http” of the web address you visit change to “https”, “s” indicates that you are using a secure web connection. Making a credit card purchase online today is as safe as making it over the phone. However, the customer needs to be aware that no method of storing or transmitting data is fully secure. In the event of a computer attack or loss of information, Caius Music II Lda cannot be held responsible for such actions or damages. We further add that in no event can Caius Music II Lda be liable for information loss related to computer fraud and / or other similar infractions.

We alert our customers to good online security practices.

Take every reasonable precaution to protect your personal data each time you access the Internet. We recommend that you regularly change your passwords that when creating a password you use a combination of letters and numbers and use a secure browser to access the Internet.

Access and update of personal data

If you have registered with our website at any time, you will be able to access your registration information and notification preferences through your personal area on the website, or by emailing or calling customer service directly. the appropriate changes.

In order to accommodate your requests and preferences in the use of your personal information, if despite our best efforts we find that we are unable to meet your requirements, we reserve the right to delete all or part of your information.

User Registration

Only after registering on our website will you enjoy all the online shopping features. In accordance with the terms of Portuguese law, Caius Music keeps your delivery address and customer data for issuing invoices, so that you do not have to enter this information again each time you make a purchase. You can keep track of your purchases, enjoy after-sales services, check the processing and shipping status of your purchases, and keep your current purchases and favorite items in your shopping cart continuously. Your registration information is stored on our servers securely. At any time, by logging in with your passkey, you can change or delete your information.

Emails and newsletters

After your authorization we may send you product promotion and commercial marketing emails. Each email received of this nature is given the opportunity to maintain or terminate the sending of emails.

What are cookies?

Cookies are small pieces of software that are stored on your computer through the browser, which retain only information related to your preferences. Cookies do not include your personal data.

What are cookies for?

Cookies are used to help determine the usefulness, interest and number of uses of your websites, enabling faster and more efficient browsing and eliminating the need to repeatedly enter the same information.

What type of cookies do we use?

There are two cookie sets used. Permanent cookies, which are stored in the browser of your website access equipment (pc, smartphone and tablet) and are used whenever you revisit our website. They are generally used to customize the service and enhance the user experience by directing your browsing to your previously demonstrated interests. Session cookies that are temporary files that remain on file in your browser until you leave the website. These cookies obtain information that serves to analyze traffic patterns on the site, thus allowing to identify problems and provide a more pleasant browsing experience.

Cookie management?

Any browser allows the user to accept, decline or delete cookies through the appropriate settings in the browser itself. In the menu “options” or “preferences” you can set the cookies of your browser. However, disabling cookies may prevent certain web services from functioning properly, compromising, in part or in full, the browsing of the website.

Payments

For your safety and convenience, we offer the following payment methods for purchases on our site: Bank Reference, MBway, Credit Card (These forms of payments are developed in partnership with Easypay) and PayPal. We also have collection payments available ( Continental Portugal only).

Marketing and Analysis Services

Google Analytics

Caius Music II uses Google Analytics, a web analytics service from Google Inc., on its websites. Google Analytics uses cookies. Information created through your use of this website is usually downloaded and stored on a Google server in the U.S. If IP anonymisation is enabled, your IP address will be partially omitted in the Member States of the European Union or in the states that accede to the European Economic Area. Only in exceptional cases will the full IP address be transferred and subsequently partially omitted on a Google server in the U.S. Google will use this information on behalf of Caius Music II to analyze your use of the website, compile reports on web activities and provide Caius Music II with other services related to website use and internet usage. . The IP address transmitted by your browser to Google Analytics will not be compiled with other Google data. You may be unable to store cookies in your browser settings if you wish; however, you may be undermined to fully enjoy all the features of our page.

An opt-out cookie will be stored on your device, which prevents Google Analytics from collecting your data on future visits to this site.

Deleting cookies in your browser settings will also cause the opt-out cookie to be deleted and must be enabled again.

You can find more information about how Google Analytics works and the terms of use and data protection information applicable to this service at https://marketingplatform.google.com/about/analytics/terms/pt/ or https://policies.google.com/privacy

Integration and use of social networks (Facebook, Instagram, Youtube etc.)

References to external social networking services such as Facebook, Instagram and YouTube are integrated on our website. Responsibilities for services on social networks rest solely with their owners. Below is some additional information about each of the social networking services.

Our mentions of social networking services do not allow the transmission of your data to these services. These consist of normal links where no data transmission occurs. By clicking on the mention you will be directly redirected to our social media page by each of the services. Data transmission only occurs if you are signed in with your user account on the corresponding social networking service. You can also follow links or share content from our page directly with the social networking service or, in the case of YouTube, watch videos from our channel. In some circumstances, the social networking service collects information about the content you viewed on our web pages.

Those responsible for the social networking services linked to Caius Music II are exclusively:

• Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, pelo Facebook e sua presença na Internet;
• Instagram, LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA, pelo Instagram e sua presença na Internet;
• YouTube, LLC, 901 Cherry Ave., St. Bruno, CA 94066, USA, pelo YouTube e sua presença na Internet;

More information on the scope of the collection, processing and use of your data on each of the social networking services can be found at the following links:

• Facebook: https://www.facebook.com/about/privacy/
• Instagram: https://www.instagram.com/about/legal/privacy/
• YouTube: https://policies.google.com/privacy

Remarketing Facebook

Our website uses a Facebook service (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) called “Vanilla Custom Audiences Pixel”, a (“Facebook”) service. With this service, we can directly contact our customers through the Facebook network, through Facebook ads (Facebook-Ads) that are displayed to our website visitors as soon as they access Facebook.

To this end, we have implemented the Facebook “Remarketing-Pixel” on our website. This service consists of small snippets of code that can recognize and identify your browser by browser ID, letting us know what you visited and searched for on our web page. When you visit our web page, the service connects you direct to Facebook servers. Facebook can identify you through your browser ID and since it is associated with your other Facebook-saved data, it provides personalized advertising tailored to your needs, in your Facebook timeline or feed.

We are unable to identify you based on Facebook-Pixel as, apart from the browser ID, no further personal data is stored from the Facebook Remarketing Pixel. For more information about the data handling by this service and Facebook data protection specifications, see https://www.facebook.com/about/privacy/.

All these services are used for marketing and advertising purposes in order to make Caius Music II’s offer more attractive. We take your right to data protection seriously, may refuse to use all services, and inform you in advance about this data protection statement. The legal framework for the data processing process referred to above is art. 6 (1) (f) RGPD. Through the information contained in this data protection statement and your right to object, your right to data protection is assured.

Holder Rights

No âmbito do RGPD o cliente é considerado titular de todos os dados partilhados e assistem-lhe os seguintes direitos perante o responsável:

1. Data Access, Rectification, Limitation and Deletion
   The customer, at any time, has the right to access their personal data stored by Caius Music II free of charge, to know its source and recipients, as well as to know the purpose of the data processing through the Caius Music II website. You are also entitled to the deletion, rectification and limitation of the processing of your personal data, respecting and complying with the applicable legal conditions.
   For more detailed information, please refer to the relevant legislation, Articles 15 to 19 of the RGPD.
2. Data Portability
   The customer has the right to obtain their personal data made available to Caius Music II, as the controller, in a structured, machine-readable manner. Caius Music II may enforce this right by granting you a .csv export of your processed customer data or similar type of document.
3. Right to information
   If you exercise the right to the deletion, rectification and limitation of the processing of your personal data vis-à-vis the data controller, he / she has an obligation to list all partners to whom he / she has disclosed his / her personal data and to transmit this rectification, deletion or limitation of processing. unless this is impossible or involves an unreasonable effort.
   The data subject has the right to be informed by the controller about these recipients.
   
4. Right to opposition
   The holder is entitled, for reasons arising from his personal situation, to oppose, at any time, the processing of his personal data carried out under art. 6 (1) (e) or (f) of the RGPD; This also applies to the characterization supported by these provisions.
   The controller will no longer process your personal data unless he / she can demonstrate solid protection-worthy reasons for the treatment that prevail over your interests, rights and freedoms or if the processing is for the invocation, exercise or defense of rights. inalienable.
   If your personal data are processed for the purpose of direct advertising, you are entitled at any time to object to the processing of your personal data for the purpose of such advertising; This also applies to characterization as long as it is associated with such direct advertising.
   If you object to treatment for direct advertising purposes, your personal data will no longer be used for this purpose.
   Not considering Directive 2002/58 / EC, the data subject has the right, in the context of the use of intelligence services, to exercise his right of opposition through automated procedures using technical specifications.
   
5. Revocability of consent statements regarding data protection law
   In addition, the data subject may, at any time, revoke the consent given to Caius Music II, with future effect, through the contact details below.
   
6. Right to complain to a supervisory authority
   Without prejudice to any other legal action, the data subject has the right to complain to a supervisory authority, particularly in the Member State where he / she resides, works or where the alleged infringement occurred, if he / she considers that the processing of his / her personal data. is in breach of the RGPD.
   The supervisory authority to which the complaint is addressed shall inform the complainant about the state and outcome of the complaint, including the possibility of legal action under art. 78 of the RGPD.
   
7. Right to be forgotten
   The customer has the right to be forgotten, may request that their registration be deleted at any time. If you would like to enforce this right, you should contact the Data
   Protection Officer (DPO) listed below.
   Data Protection Officer (DPO)
   Contact Person: dpo@caius.pt

Privacy Policy Changes

These Terms and Conditions, which you should read carefully, may be changed considering that the changes take effect from the date of their publication on this site, with reference to the date of update.

Your continued use of our site constitutes for us an implicit acceptance of the privacy policy as we publish it. If you have any questions about our privacy policy, please contact us.

Date of last privacy policy update

October 2019